Atika Ltd. is engaged with the daily SAP support to clients for their overall SAP landscape maintenance, specific functions and applications, and emergency situations. We cover functional and technical support in wide areas of SAP modules and third -party solutions, such as SAP Sales and Distribution (SD), Material Management (MM), Finance (FI/CO), SAP Customer Relationship Management (CRM), SAP CRM Desktop connection 2.X, Project Systems (PS), Plant Maintenance (PM), EDI.
Even when we have not implemented your SAP system, we can still troubleshoot and provide solutions to your specific problems.
Our Service Level Agreements ensure quality and predictable cost of support engagements that lead to tangible results.
We strive for business satisfaction and return on investment in support by strictly following the below steps:
- Receive and register client’s request/s
- Functional and technical analysis of request/s including previous experience on a similar issue
- Estimation of needed efforts for providing solution/s
- Client’s approval of estimated efforts
- Allocation of appropriate resources for best results on time
- Prioritization of requests
- Carry out support
- Monitor support process and Quality assurance of services
- Documentation of implemented solutions
Support Process
